Frequently Asked Questions (FAQ) for Business Partners

Welcome to Wanniu Electric Appliance, a leading manufacturer of professional electric knife sharpeners. We are committed to providing high-quality products and exceptional service to our B2B partners worldwide.

1. About Our Company & Products

Q1: Can you tell me more about your company and manufacturing capabilities?
A: Wanniu Electric Appliance is a specialized manufacturer with serveral years of experience in the design and production of electric knife sharpeners. Our factory, located in FoShan GuangDong China, is equipped with automated assembly lines and adheres to strict quality control . We have the capacity to produce 80,000 units monthly, ensuring we can meet large-volume orders.

Q2: What certifications do your products hold?
A: Our products are certified to meet international safety and quality standards. Key certifications include CE, RoHS, and EMC for the European market and UL/FCC for the North American market. We can provide all necessary certification documents for your market compliance.

Q3: What is your Minimum Order Quantity (MOQ)?
A: To ensure efficiency for both parties, our standard MOQ is 1000 units per model. We are open to discussing this for initial partnership orders or larger, consolidated orders.

Q4: Do you offer OEM/ODM services?
A: Absolutely. We specialize in OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing). We can customize the product’s appearance, color, packaging, and even internal components to match your brand and market needs.

2. Quotations, Orders & Customization

Q5: How can I request a price quote?
A: Please contact us through our Business Inquiry Form or email us directly at sales1@fswanniu.com. For an accurate quote, kindly provide:

• Your target market/country

• Product models of interest

• Estimated order quantity

• Any specific customization requirements
  We will provide a detailed commercial invoice with FOB, EXW, or other agreed-upon incoterms.

Q6: What is your sample policy?
A: We encourage potential partners to evaluate our product quality. Samples are available for a fee, which is typically deducted from your first bulk order. Shipping costs for samples are borne by the client.

Q7: How long does production take?
A: Standard production lead time for confirmed orders is 25-30 days. This timeframe may vary for customized orders or during peak seasons. We will provide a precise timeline upon order confirmation.

Q8: Can we use our own logo and packaging?
A: Yes. Private labeling is a core part of our service. We can expertly apply your logo to the product and design custom packaging that reflects your brand identity.

3. Shipping & Logistics

Q9: What are your shipping terms and methods?
A: We offer flexible shipping terms, primarily FOB (Free On Board)  Guangzhou/Shenzhen, which is standard for international trade. We can also arrange for CIF or other terms upon request. We work with reliable freight forwarders like DHL, FedEx for air shipments, and major sea freight carriers.

Q10: How are the products packaged for shipping?
A: Products are first packed in their individual retail boxes. These are then securely packed in export-standard cartons, designed to withstand long-distance transportation. We can also accommodate specific packaging requests for palletization and container loading.

4. Payment & Support

Q11: What are your payment terms?
A: For new clients, we require a 30% deposit before production begins, with the 70% balance payable before shipment. For established partners with a proven track record, we can discuss more flexible terms like T/T, L/C at sight.

Q12: What kind of after-sales support do you provide?
A: We provide comprehensive support to ensure your success:

• Warranty: We offer a standard 12 months warranty on our products.

• Technical Data: Access to high-resolution product images, specification sheets, and marketing materials.

• Spare Parts: We supply spare parts (e.g., grinding wheels, power adapters) to support your repair services.